Terms and Conditions
Thank you for visiting Dale Virginia Designs’ website. The content on this website is for your general information and use only, and is subject to change without notice. By placing an order you agree to the following terms and conditions.
When submitting an order to Dale Virginia Designs, you are entering into a contract with us to supply you with handmade items as described in the product details. This contract will become binding upon our acceptance of your order. Contracts are subject to UK Law. Dale Virginia Designs reserves the right to refuse any order.
• Our Products
The product description gives details of the components of each piece of jewellery. Precious metal items over the prescribed weight as set out by The Hallmarking Act will be hallmarked by The London Assay Office.
Please note that product photographs are taken in close up in order to give you a detailed representation of the piece. Please take careful note of the actual size of the piece as set out in the description in order to avoid any confusion.
Please be aware that the colours displayed on our website we consider to be close renditions of the actual colours of the materials used. However they cannot be guaranteed 100% accurate, as this will vary depending on each individual computer’s monitor settings. Each item available from Dale Virginia Designs is handmade and, due to the processes involved in production there may be some minor variation in the appearance of the jewellery.
The price of silver varies on a daily basis therefore Dale Virginia Designs reserves the right to alter prices without prior notice at any time up to the point of order acceptance. All prices are stated clearly in British Pounds (GBP) at their full price.
Payment is via PayPal, the secure online payment facility. Please note that we do not see your financial details at any point. Once the payment has been authorised you will receive a confirmation email from Dale Virginia Designs. Payment in full is required before any goods will be dispatched.
• Postage and Packing
All orders carry a £3 charge towards postage and packing. UK deliveries will be dispatched by either Royal Mail Signed-For or Royal Mail Special Delivery and will require a signature on receipt. They will be dispatched to the address provided to us by Paypal, unless an alternative arrangement is made and confirmed with us at the time of order. Dale Virginia Designs is not responsible for any import duties which may be applicable to your country.
Quoted delivery times are estimates only, and based on availability and normal delivery time in working days (excluding weekends and Bank Holidays). Dale Virginia Designs does not accept any liability for failure to deliver within the stated time.
In the rare event that we are unable to supply an item, we will contact you by email as soon as possible to discuss an alternative. We will refund any payment made or offer alternatives for any item if it has been sold. It may be possible to make a similar piece depending on the availability of suitable materials. All items on this website have been handmade by Dale Virginia Designs. Many items are made to order, and unless otherwise stated at the time of ordering, your order will be shipped within 2-5 working days. If an order is urgent please use the contact link to let us know and we will try our best to help you.
The delivery time on specially commissioned pieces could take up to four weeks, due to the nature of handmade jewellery and hallmarking requirements. More detailed information will be provided when quoting for any commission.
• Returning an Order
Please note that for reasons of health and hygiene, earrings for pierced ears cannot be exchanged or refunded under any circumstances unless faulty.
If for any reason you are not happy with your purchase then you should email us using the contact form, and quote your details, stating which item you wish to return within 7 working days of receipt. You must take reasonable care to ensure that items are securely packaged and in their original condition. For all returns you will be required to arrange and pay for the return of the goods to us by registered post or special delivery.
We cannot refund any sales tax or duties payable on orders outside of the EU, nor accept responsibility for items lost or stolen in transit.
Refunds will be made using the same method as the original payment, and within 30 days of receipt of returned goods.
These terms apply only to stock products on the Dale Virginia Designs website and not to commissioned pieces. There is no right of return under the Distance Selling Regulations for bespoke orders.
• Faulty Goods
We want you to be delighted with your purchase; however in the unlikely event that your purchase is faulty upon receipt, please contact us immediately so we can put things right. After contacting us, please return the item to us, securely packaged within 28 days from receipt, for a full refund or replacement. Please ensure that the item is returned by Royal Mail special delivery. Any postage costs incurred by you in returning faulty items to us will also be refunded. Jewellery is a delicate item, and therefore Dale Virginia Designs does not accept liability for any damage due to normal wear and tear during the life of the jewellery, or any damage due to improper care and handling. In these circumstances we will not accept returns.
Because we use Paypal we do not see any of your financial data once a purchase is made. The information we do collect includes name, address, telephone number and email address which will never be shared with any third parties.
We are not responsible for any direct or indirect consequences of linking to other websites from this website.
We aim to keep our website, www.dalevirginia.co.uk up to date. Many pieces are unique and sold on a first come, first served basis. There may be rare occurrences where a piece which has been sold has not yet been removed from the website.
Dale Virginia Designs reserves the right to modify, alter, amend or update these terms and conditions at any time, and you agree to be bound by such modifications, alterations, amendments or updates.
All site content and jewellery designs are Copyright © of Dale Virginia Evans and Dale Virginia Designs. All rights reserved.
All images and products are available for social sharing (e.g. Twitter, Facebook, Pinterest etc) where full URLs and credit are provided to Dale Virginia Designs or this site. Please contact us to gain prior consent if you would like to use any images or content for any other purpose. Anyone found to be in breach of copyright may be subject to legal action.